Contact StreamMo support
A real person reads every message. WhatsApp is fastest, email is fine for anything that needs a paper trail, and both are staffed seven days a week in English and French.
How to reach us
Most questions are resolved in a single exchange. If you are writing about a technical issue, include your device model and the exact channel or title affected — it removes a round trip and gets you a real answer faster.
- WhatsApp+15144477860 — the fastest route. Typical reply time is a few minutes, seven days a week, well outside standard business hours.
- Email[email protected] — answered within 24 hours, always the same day in practice. Use this for billing records and refund requests.
- LanguagesEnglish and French. Québec subscribers are served in French by default if they write in French.
- Head office1240 Portage Avenue, Suite 320, Winnipeg, MB R3G 0T7, Canada. Correspondence only — this is not a walk-in retail location.
Before writing about setup, it is worth a glance at the IBO Player guide — roughly half of the messages we receive are answered by the Manage Categories or player-engine sections of it.
Send us a message
Fill in three fields and we will reply. Expect an answer the same day, usually much sooner.
Before you write
Three pages answer the large majority of incoming messages. Worth thirty seconds of your time.
Setting up a device
Platform-by-platform installation, playlist registration and the settings that fix a cramped Live TV layout — all in the setup guide.
General questions
Devices, speed requirements, concurrent streams, payment methods and account issues are covered on the FAQ page.
Pricing and ordering
Plan durations, effective monthly rates and what is included sit on the pricing page; orders go through checkout.