Frequently asked questions
Sixteen questions that come up repeatedly, grouped by topic and answered without marketing filler. If yours is not here, ask support directly.
Service and content
Almost certainly, yes. IPTV delivers international programming over the internet directly to your television, so no satellite dish is required and nothing needs mounting outdoors. All you need is a good-quality internet connection. In exchange you get a far larger channel count, a full on-demand library, and a price that is a fraction of a satellite package.
StreamMo is an internet-delivered television service. Access requires nothing but a connection. We have layered newer delivery technology over the lineup so the streaming experience holds up: thousands of live channels available on a compatible device or application, plus countless films, live events and sports broadcasts.
Practically all of them. Any smart TV set including Samsung and LG, all Android devices from phones to TV boxes, Apple computers, iPhone and iPad, Windows PCs, Linux machines and the Amazon Fire TV Stick. The one constant is the IBO Player application, which is the only app we support.
Around 15,000 live channels, more than 20,000 films and more than 20,000 television series, plus roughly 200 adult channels that can be hidden. Counts drift as feeds are added and removed; the figures quoted are conservative rather than optimistic.
Yes, and it is maintained. A seven-day EPG runs across the lineup and is pulled automatically when you register the playlist — leave the XMLTV field empty during setup and it populates on its own.
Devices, quality and troubleshooting
Ethernet, whenever it is physically possible. Wi-Fi works, but a wired connection removes the single largest cause of streaming complaints. If Wi-Fi is your only option, put the device on the 5 GHz band and keep it within reasonable range of the router.
An unstable internet connection is responsible for the overwhelming majority of streaming problems. Use an Ethernet cable if you can. Restart the device if it is still lagging, and check whether the device has enough free memory to stream comfortably. Problems originating on our servers are rare, and when they do occur we repair the connection quickly — contact us so we can look at the specific feed.
You do not have to, but it helps. Powering down saves electricity and reduces load on your internet connection — many applications and websites consume data quietly in the background. A device that is switched off also cannot be targeted remotely. On balance it is worth turning off what you are not using.
It does, and some subscribers prefer to run one. Choose a server geographically close to you; routing your traffic through another continent adds latency that can show up as slower channel changes.
Roughly 15 Mbps handles HD comfortably. For consistent 4K on the UHD feeds, aim for 25 Mbps or more. Stability matters more than headline speed — a steady 20 Mbps outperforms a 200 Mbps line that drops packets.
Account, payment and support
The account can be moved between devices, but only one stream may run at a time. Two screens cannot play simultaneously on the same credentials. If a second screen is needed in the household, the straightforward answer is a second subscription.
Yes, significantly. Phones, tablets, laptops, PCs and televisions sharing a single Wi-Fi connection all draw data at once. Be aware of what is connected, and switch off Wi-Fi on devices whose apps and websites are not in use.
Card payments, Interac e-Transfer for Canadian customers, PayPal, and major cryptocurrencies. No payment method is stored on file and nothing renews automatically.
Check the network connection first — reboot the router and the device, then try again. If the connection is stable, verify the account is not being used elsewhere, since only one concurrent stream is permitted. If neither applies, message support and we will investigate.
Under specific documented conditions: a verified outage exceeding 72 consecutive hours, or a duplicate charge. The full conditions and the request procedure are set out on the refund policy page. We price the intro month low precisely so that you can evaluate the service before committing.
Usually within minutes on WhatsApp, and always within 24 hours on WhatsApp. Support operates seven days a week in English and French. Reach us through the contact page.
Question answered? Here is the next step
Pick a duration on the pricing page, or start with the intro month and decide later. Setup is documented end-to-end in the IBO Player guide.