Refund policy

Last updated: January 1, 2026

At StreamMo we want you to be satisfied with your IPTV subscription. This policy explains the circumstances under which refunds are available, the process for requesting one, and the exceptions that apply.

1. General policy — no refunds after activation

Because the Service provides immediate access to digital streaming content upon payment, we cannot offer refunds after credentials have been delivered and activated. This is consistent with standard practice for digital subscription services and with applicable Canadian consumer protection law.

We strongly encourage you to start with our CA$10.99 introductory 1-month plan before committing to a longer subscription — see section 5.

2. Eligible exceptions

2.1 Extended service outage

If StreamMo experiences a verified outage affecting your account for more than 72 consecutive hours, you may be eligible for a pro-rata credit applied to your next subscription period, reflecting the proportion of the period during which the Service was unavailable.

• The outage must be confirmed on our end and attributable to StreamMo's infrastructure.
• Outages caused by your internet service provider, your device, or third-party applications including IBO Player are not eligible.
• Credit requests must be submitted within 14 days of the outage being resolved.

2.2 Duplicate charge

If you were charged more than once for the same plan due to a technical error, you are entitled to a full refund of the duplicate charge.

• Proof of duplicate charges — a bank or payment processor statement — may be required.
• Duplicate-charge refunds are processed within 5–10 business days.

3. Non-eligible situations

Refunds are not available where:

• You changed your mind after purchasing.
• You purchased the wrong plan length.
• You experienced issues with your own internet connection, router or device.
• You had compatibility issues with hardware or software not supported by StreamMo.
• Your account was suspended or terminated for violating our terms of service.
• You forgot about the subscription or did not use the Service during the period.
• Content libraries or channel availability changed during your subscription.

4. How to request a refund

1. Email [email protected] with the subject line Refund Request — [Your Account Email].
2. Include: the full name on the account, the email address used to register, the date of purchase, a description of the issue (outage details or duplicate-charge evidence), and the payment reference if you have one.
3. Requests must be submitted within 7 days of the qualifying event.
4. We review and respond within 3 business days.

5. Introductory plan

StreamMo offers a discounted introductory 1-month plan at CA$10.99 so you can evaluate the Service at minimal cost before committing to a longer subscription. We encourage every new subscriber to start there.

To order it, use the checkout page or contact us at [email protected].

6. Refund processing

• Approved refunds are returned to the original payment method.
• Processing takes 5–10 business days after approval, depending on your bank or payment provider.
• StreamMo is not responsible for delays caused by financial institutions.

7. Chargebacks

Please contact us at [email protected] before initiating a chargeback. Unauthorised chargebacks may result in immediate account suspension and may be disputed. Where a chargeback is found to be fraudulent or in breach of these terms, StreamMo reserves the right to pursue recovery through appropriate legal channels.

8. Changes to this policy

We may modify this policy at any time. Changes are posted at https://streammo.ca/refund.html with an updated date. Continued use of the Service after changes constitutes acceptance.

9. Contact

Email: [email protected]
Website: https://streammo.ca
Post: 1240 Portage Avenue, Suite 320, Winnipeg, MB R3G 0T7, Canada

Our support team aims to respond to all enquiries within 24 hours. You can also reach us through the contact page.